Article 1 – Applicability and definitions

1.1. These General Conditions for Admission Tickets (“the General Conditions”) apply to every legal

relationship between Desi Royale and the one who orders/purchases an admission ticket for an event organised by DESI ROYALE (“the customer”) and the visitor of such an event (“the visitor”).

1.2. “event” is understood to mean musical performances, concerts, festivals and/or other manifestations in the broadest sense of the word.

1.3. “location” means the actual site of the event as well as all the grounds, spaces, fields, etc. surrounding it which form part of the complex within which the event takes place.

1.4. “sales organisation” means the ticket sales for an event through DESI ROYALE, an official (pre)sales organisation engaged by DESI ROYALE for the event in question or a ticket exchange platform designated by DESI ROYALE.

1.5. The applicability of any general terms and conditions of the client or the visitor is expressly

rejected.

Article 2 – Admission Tickets

2.1. An admission ticket can consist of a document provided by or on behalf of Desi Royale or a

unique barcode or QR code provided by or on behalf of DESI ROYALE.

2.2. The admission ticket is issued once and gives in principle access to one person. If there is a group ticket, the admission ticket provides access to the number of people specified on the group ticket.

2.3. The admission ticket is and remains DESI ROYALE’s property. The admission ticket entitles the holder (the one who holds an admission ticket) to attend the event. Only the holder of the admission ticket who is the first to show the admission ticket at the start of the event is granted access. DESI

ROYALE may assume that the holder of this admission ticket is also the person entitled to it. DESI ROYALE is not obliged to carry out any further verification of valid admission tickets. The holder must ensure that they remain the holder of the admission ticket.

2.4. As of the time that the admission ticket has been given to the holder, the holder bears the risk of loss, theft, damage or misuse of the admission ticket.

2.5. Admission tickets cannot be returned. The provisions of Article 6:230p sub e of the Dutch Civil Code apply to admission tickets. If this option is available, then a ticket may be offered for resale through a ticket exchange platform designated by DESI ROYALE. The conditions under which tickets may be resold (including from what moment and at what minimum price) are determined by DESI ROYALE. This information will be made available via the exchange platform designated by DESI

ROYALE.

2.6. DESI ROYALE may decide to sell admission tickets for an event by name (i.e. personalized). In this case, the admission ticket is not transferable and – in deviation from the above provisions – only the person in whose name the tickets are issued has access. DESI ROYALE is entitled (but not obliged) to check the identity of the ticket holder to determine whether it matches the name on the ticket, and if it does not match, to refuse the ticket holder access to the event.Article 3 – Prohibition against mass Resale, etc.

3.1. Tickets are not allowed to be resold. Resale is only allowed in extreme cases where attending the event is not possible. DESI ROYALE advices to resale tickets through valid and safe resale platforms like TICKETSWAP . DESI ROYALE does not take any responsibility for resold and rebought tickets and their validility.

Article 4 – The Visitor

4.1. The visitor must be holder of a valid and undamaged admission ticket both before and during the event and for as long as the visitor is at the location. The visitor is obliged to present the admission ticket at the request of the operator of the location, the security personnel and other authorized persons.

4.2. If the visitor leaves the location after entering it, the admission ticket will lose its validity.

4.3. The visitor is obliged to abide by the regulations (including house rules) and/or instructions of DESI ROYALE, the operators of the location, the service and security personnel, and other authorised persons. DESI ROYALE or the respective event’s house rules can be found at www.DESIROYALE.nl or on the event/festival website.

Article 5 – DESI ROYALE’s Rights

5.1. Should the customer or visitor violate one or more of the provisions contained in these General Terms and Conditions, DESI ROYALE is entitled to invalidate the admission ticket or deny the visitor further access to the event without the visitor having any right to reimbursement of the amount that the customer has paid the sales organization for the admission ticket. The holder or customer of an invalidated admission ticket has no right to a refund or compensation in any other way.

5.2. DESI ROYALE retains the right to deny the visitor (further) access to the event or to remove him/her from the site if DESI ROYALE considers this reasonably necessary for the maintenance of peace and order during the event.

5.3. In case if there is a clear dress code stated for the event, the visitor must comply to this dress code. DESI ROYALE retains the right to deny the visitor (further) access to the event or to remove him/her from the site if DESI ROYALE considers visitor not to be complying with the dress code.

5.4. If it can be assumed that the admission ticket has been forged, DESI ROYALE is entitled to refuse the holder of the ticket further access to the event, without the holder or the customer being able to claim any loss that has been incurred as a result.

5.5. The artist and DESI ROYALE are entitled to make visual and/or sound recordings of the event and to use these images for promotional purposes for themselves or for their partners or sponsors.

Persons who appear in the recordings cannot claim any right to compensation.

5.6. DESI ROYALE is permitted to take additional (safety) measures for each event. DESI ROYALE will

announce such measures in good time and communicate them to the customer – for example by sending a mailing- and the visitor – for example at the location and/or placing a notice on the website of the location,. It is ultimately the responsibility of the customer and the visitor to be aware of such additional measures.

5.7 DESI ROYALE is entitled to move the visitor to other seats and/or sections within the same ticketing category prior to or during an event without stating reasons. The visitor will not incur any costs for the relocation, even if the visitor is moved to a seat and/or section with a higher ticketing value.5.8 Photographers and videographers might be making pictures and videos of the audience at the event. By purchasing a ticket the visitor consents and allows DESI ROYALE to use these pictures and videos for promotional purposes.

Article 6 – Cancellation and rescheduling

6.1. DESI ROYALE has the right to reschedule the event to a later date, to move it to a different locations or to cancel it, for example in case of force majeure, which includes illness and/or cancellation of the artist(s), strikes, fire, bad weather conditions and epidemics. All tickets will remain valid.

Article 7 – DESI ROYALE’s Liability

7.1. Access to the location and attendance at the event takes place at the risk of the visitor in the sense that DESI ROYALE accepts no liability whatsoever for damage resulting from such access or attendance, such as hearing, sight and other physical impairments.

7.2. DESI ROYALE shall endeavour to ensure that the program is performed as far as possible in accordance with the announced time schedule. However, it is not liable for any deviations therefrom and for any resulting damage to the customer and visitor. Starting times as stated on admission tickets and in any time frames are subject to change. The customer and visitor are obliged to regularly check (via the website or other DESI ROYALE communication channels) whether the starting time has changed.

7.3. DESI ROYALE is not liable for the content and the manner in which the program of the event is carried out, including specifically the length of the program. Nor is DESI ROYALE liable for changes to the program of the event.

7.4. DESI ROYALE is not liable for any loss incurred by the customer or visitor as a result of the loss of or damage to the admission ticket.

7.5 DESI ROYALE will organize the event in accordance with the requirements of the applicable laws and regulations and will do everything in its power to ensure that the event takes place as safely as possible.

7.6 All complaints regarding the event must be submitted in writing to DESI ROYALE via info@DESIROYALE.NL no later than 30 (thirty) days after the date of the event. Complaints received after this period will not be considered.

Article 8 – Data protection

8.1. DESI ROYALE processes personal data of the customer, visitors and users of its websites in accordance with its privacy statement. The aforementioned privacy statement is available at the DESI ROYALE website (www.DESIROYALE.nl)

Article 9 – Final Provisions

9.1. DESI ROYALE is entitled to change these General Conditions unilaterally. 9.2. Dutch law applies to these General Conditions and to every agreement that exists between DESI ROYALE and the customer or the visitor.

9.3. All disputes that may arise as a result of the agreement between DESI ROYALE and the customer or the visitor, or any agreement that may result from this agreement, will be exclusively settled by the court in The Netherlands, unless the customer or visitor is not acting in the exercise of a profession or business and, within one month after DESI ROYALE has invoked this article in writing, has made itknown that it chooses the court with jurisdiction under the law to settle the dispute.

9.4 In case of differences in the interpretation of the Dutch and English text of these conditions, the Dutch text will prevail.